Our Support Service

At Open Gate we care about the business growth and development of all those who have decided to rely on us, considering us up to the task of supporting them, by delivering a precise, high-quality service.

For this reason, in 2023, we decided to devote greater attention to the development of the Technical Support service, which we offer to our customers as a side support service for software and cloud projects.

The service has been designed in a pay-as-you-go form, meaning that those who choose us pay only and exclusively for the hours delivered on their projects. Not one more!

What does this mean?

It means that we have rethought our Support Service, to make it even more efficient, secure and tailor-made.

The news doesn't end here.

Each of our Customers will be able to choose from 3 possible Service Level Agreements, in order to build the service tailored to their own needs.

Flat fees normally offer a service that is not modulated on the severity of the problem; we, on the other hand, have opted for tailor-made all round.

Our customers choose the profile best suited to their needs and have guaranteed take-charge times, differentiated according to the severity of the problem.

How does the service work?

You will put it together based on your needs.

The 3 SLA profiles have very different response times and costs to match.

You will choose the monthly fee best suited to your needs (Bronze, Silver or Golden) and pay for our interventions (aimed at resolving your reports, or proactive ones to prevent problems) on the basis of actual usage.

You will always have the Open Gate Support Team at your disposal and a custom Ticketing System dedicated to you.

OUR CUSTOMERS DON'T RECEIVE SERVICES, THEY GET RESULTS.