A tailor-made assistance
for your infrastructure and applications

A tailor-made assistance for your infrastructure and applications

A SET OF TAILOR-MADE SOLUTIONS FOR YOUR COMPANY: SLA, TICKETING SYSTEM…

We will provide you with 360° Assistance, both for your applications and for your cloud infrastructure.
You will have tailored business solutions at your service: variable SLAs, on call service, Ticketing system…
Assistance will be provided by consultants with proven experience, able to solve even complex problems.

In addition to our Ticketing system, you will have at your disposal a set of contact channels: email dedicated to support, a telephone number dedicated to assistance, experts able to understand and solve your problems…

Our technicians, both cloud and developer, will be trained on your project, to minimize the time required for taking charge of your request.

A SET OF TAILOR-MADE SOLUTIONS FOR YOUR COMPANY: SLA, TICKETING SYSTEM…

We will provide you with 360° Assistance, both for your applications and for your cloud infrastructure.
You will have tailored business solutions at your service: variable SLAs, on call service, Ticketing system…
Assistance will be provided by consultants with proven experience, able to solve even complex problems.

In addition to our Ticketing system, you will have at your disposal a set of contact channels: email dedicated to support, a telephone number dedicated to assistance, experts able to understand and solve your problems…

Our technicians, both cloud and developer, will be trained on your project, to minimize the time required for taking charge of your request.

CUSTOM

The needs related to Assistance and Support vary from Company to Company, from the criticality level of a service offered or from the need to be always online.

Depending on the need, the most suitable type of assistance is identified for each customer. This results in various contract options with variable SLAs depending on specific needs.

OUR SUPPORT

Open Gate provides its Clients with a Ticketing system for reporting problems and a team of consultants able to handle these problems in Best Effort, Bronze Support, Silver Support and Golden Support modes.
The team dedicated to support is trained on all the projects that have activated a SLA and is able to provide a resolution to the problem encountered.

CUSTOM

The needs related to Assistance and Support vary from Company to Company, from the criticality level of a service offered or from the need to be always online.

Depending on the need, the most suitable type of assistance is identified for each customer. This results in various contract options with variable SLAs depending on specific needs.

OUR SUPPORT

Open Gate provides its Clients with a Ticketing system for reporting problems and a team of consultants able to handle these problems in Best Effort, Bronze Support, Silver Support and Golden Support modes.
The team dedicated to support is trained on all the projects that have activated a SLA and is able to provide a resolution to the problem encountered.

OUR SERVICES DEDICATED TO SUPPORT

OUR SERVICES
DEDICATED TO SUPPORT

Bronze Support

Taking charge of High, Blocking and Medium priority tickets within the Next Business Day.
Best Effort taking charge for low priority tickets.

CONTACT US

Silver Support

Taking charge of High and Blocking priority tickets within 2 working hours.
Taking charge of Medium priority tickets within 4 working hours.
Best Effort taking charge for low priority tickets.

CONTACT US

Golden Support

A team of certified technicians, available 24 hours a day, 365 days a year.
Taking charge of High and Blocking priority tickets within 2 hours.

CONTACT US

Bronze Support

Taking charge of High, Blocking and Medium priority tickets within the Next Business Day.
Best Effort taking charge for low priority tickets.

CONTACT US

Silver Support

Taking charge of High and Blocking priority tickets within 2 working hours.
Taking charge of Medium priority tickets within 4 working hours.
Best Effort taking charge for low priority tickets.

CONTACT US

Golden Support

A team of certified technicians, available 24 hours a day, 365 days a year.
Taking charge of High and Blocking priority tickets within 2 hours.

CONTACT US

OUR JOURNEY BEGINS HERE

To receive more information or to be contacted, fill out the form in the contact area.
Choose Open Gate to support your growth.

Contact us

OUR JOURNEY BEGINS HERE

To receive more information or to be contacted, fill out the form in the contact area.
Choose Open Gate to support your growth.

Contact us